Customers can return damaged/wrong/faulty items (apart from Sale, Free, Limited Edition items cannot be returned) within 7 days of the receipt date for a refund of that item. Any delay will not be entertained and item(s) will be returned back to the customers. Please make sure to give us full details of the fault with serial numbers so we can process the RMA quickly. 

Arian Techtrade will only accept items in their original condition and  Items must be unused. Before sending back to us, kindly drop us an email at [email protected] first, and we will assist you by giving you further instructions.

 For warranty replacement, please allow a standard processing time of 3 - 4 weeks upon receiving the defective products.

Detailed Return / Exchange / Refund / Cancellation Policy:

  • Respective product name
  • Reason of return - the exact description of the platform
  • Date of goods received
  • Your contact details - name, address, phone number, e-mail.
  • Which form of return you are claiming.

 

Warranty Policy

  1. All product warranty periods will be counted according to the Invoice issued date.
  2. All our warranty policy is in accordance with the Terms & Conditions of our respective Distributor.
  3. Warranty is invalidated if the defect is caused (with intention or no intention) by physical damage, wear, and tear, accident, misuse, mishandling, or abuse.
  4. Warranty is invalidated if a customer was unable to provide us with the original proof of purchase (order number, cash receipt, delivery note, bank statement) during the warranty claim.
  5. All working products sold by us that are found incompatible with the customer’s PC or Notebook strictly will not be entitled to any exchange.
  6. Please contact (013 222 0552) or email us ([email protected]) first before shipping anything back to us, so that we can provide you with complete return instructions.
  7. All postage charges for sending and returning products for exchange or warranty purposes will be borne by the customer except if we send the wrong or defective product to you.
  8. We reserve the right to the final decision.
  9. We reserve the right to alter this policy at any time.

Manufacturer Warranty Policy

Most of the goods advertised on this website come with a manufacturer’s warranty. You can directly contact the manufacturer or service center for details relating to the available manufacturer’s warranty (if any)